Alternate Titles: Manager of Operations, General Manager (GM), Director of Operations, Plant Manager, Store Manager, Facilities Manager, Vice President of Operations, Chief Operating Officer (COO)
General and Operations Managers plan, direct, or coordinate the operations of companies and other public or private sector organizations. Their duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources that are too diverse and general in nature to be classified into any one area of management or administration, such as personnel, purchasing, or administrative services.
In some organizations, the tasks of general and operations managers may overlap those of chief executive officers. Depending upon the depth and breadth of the position, in general, an Operations Manager should have knowledge of business principles, customer service, personnel recruitment, accounting, sales, and production processes.