J. Kent Staffing Awarded Colorado VA Contract Against its GSA TAPS 736 Schedule

  • Posted by: J. Kent Gervasini |
  • 7/6/16 |
  • 9:18 AM
J. Kent Staffing Awarded Colorado VA Contract Against its GSA TAPS 736 Schedule

J. Kent Staffing Hires 30 Medical Support Assistants - VA Care Expanded Through "Choice Act"

J. Kent Staffing, located in Denver, Colorado, through its federal GSA Schedule 736 Temporary Administrative and Professional Staffing Services (TAPS) contract, has been awarded a new contract for providing Medical Support Assistants for the Department of Veterans Affairs (VA) in Colorado. This large staffing project will require J. Kent’s staff members to coordinate and authorize Veteran care with community providers that the VA does not supply or cannot supply timely.

“Problems with the healthcare American veterans receive has been well documented now for several years and it is a complex issue,” said J. Kent Staffing founder and CEO J. Kent Gervasini. “We are pleased and proud to have been selected for this impactful project and the opportunity to be part of the solution.”

The “Choice Act” – Sponsored by Sen. John McCain (R-AZ), Became Law 08/07/2014
The stated goals for the VA’s Denver staffing project are clear—to provide timely, high-quality care for Veterans and improvement of access to care from Non-VA providers. The passage of the Veterans Access, Choice and Accountability Act of 2014 (Public Law 113-146), known as the “Choice Act”, provides new authorities, funding, and other tools to help support and reform the VA. The Choice Act, sponsored by Sen. John McCain (R-AZ) was introduced 06/03/2014 and was passed by congress as a bipartisan response to the healthcare access issues facing the VA. The act became Public Law on 08/07/2014.

Veteran Choice Program Eligibility
Veterans already enrolled in VA health care now may be able to receive care within their communities, instead of waiting for a VA appointment or traveling to a VA facility. The Veterans Choice Program eligibility includes if a veteran has been (or will be) waiting more than 30 days for VA medical care or if he/she lives more than 40 miles away from a VA medical care facility or faces one of several excessive travel burdens.

One Week Staffing Contract Deadline – 30 Medical Support Assistants Hired
The multi-faceted recruiting and onboarding effort was extremely rigorous, even for J. Kent Staffing—an agency known since 1979 for its uniquely demanding candidate qualifying processes. “J. Kent’s Staffing Managers, under the project leadership of Sr. Staffing Manager, Kara Cooper, worked closely in cross-functional teams with VP Karen Booher and Staffing Manager, Elizabeth Lyda for this recruiting and staffing effort. The staffing expertise of J. Kent’s highly experienced and knowledgeable Staffing Managers enabled the VA’s staffing plan to be successfully executed within the contract’s emergency deadline requirement,” said Gervasini.”

VA’s Unique Population - Broad Skills Sets Needed
“Effective communication, vary with age groups--World War II veterans, Vietnam-era baby boomers and millennials returning from Iraq and Afghanistan all prefer to receive information and communicate in different ways,” said Gervasini. We have to identify, recruit and hire people who understand the VA’s unique population. The skill sets we are looking for require critical thinking, problem solving, excellent customer service, strong computer skills and of course, a strong work commitment. At the same time, the Medical Support Assistant’s successful performance will also require kindness, caring and sensitivity--those important and necessary soft skills to work with the veteran population.

Diverse Candidate Pool Will Train in 17 VA Talent Management Systems - Certification Required
Successful candidates hired presented with multi-faced backgrounds, global diversity and educational backgrounds. Degrees included: Masters English (UCLA Berkley), Masters of Arts in Special Education, Masters in Counseling Case Work, Master’s in Public Health, BA Business Administration, BS Biology, BA Accounting, BA Journalism, BA Communication Studies, BA Psychology, BA Speech Communications, BA Archaeology, BA Political Science, former Veterans working in Army Health Services and as VA Medical Support Assistants just to name a few. After successful completion of Vetting Level I and II, all J. Kent staff will be trained and required to be certified in each of the 17 modules.

Vetting Process – Level I and Level II
J. Kent quickly developed and executed its strategic staffing plan hiring all required staff within one week of the contract award. The recruiting, hiring and onboarding efforts ran 12 hours per day coupled with two separate Vetting Levels.

  • Vetting Level I - Verifications:  Application and resume review, telephone prescreen, computer skills testing, in-person/in-office interview, drug testing, background, reference and educational credential checking, and of course employment verification for eligibility to work in the U.S. includes: I-9, the federal E-Verify program as well as the State of Colorado required Affirmation of Legal Work Status.
  • Vetting Level II – Credentialing & Privileging: Upon successful completion of Vetting Level I, Vetting Level II begins. The “Credentialing & Privileging” component is a logistical process that requires ongoing coordination with several VA entities, our employee and J. Kent. The process includes QuantiFERON-TB tests (blood draw), fingerprinting and ultimately, identification badge sponsoring. Once vetted at this level, J. Kent’s employee will begin their training and required certification in 17 VA Talent Management Systems.   

Onboarding and New Hire Orientation
Once “VA badged”, all J. Kent staff are on-boarded and are required to complete two new hire orientations:

  • J. Kent’s “New Hire Orientation”
  • J. Kent's VA Assignment Orientation

"The expanded access to VA Care as a result of the Veterans Choice Program has helped many veterans receive more timely care through non-VA community service providers and physician specialists. J. Kent’s role will assist the VA in meeting its commitment to putting the “Choice Act” reforms into place. We are pleased to be a part of the process to ensure that provisions are implementing quickly for our veteran population," said Gervasini. 

About J. Kent Staffing
J. Kent Staffing (J. Kent), founded in 1979 in Denver, Colorado by J. Kent Gervasini, is an independent, woman-owned/SBE, full service staffing and recruiting firm. Through its 5-year GSA Schedule 736 award, “Temporary Administrative and Professional Staffing Services” (TAPS), J. Kent supports the staffing needs of the federal government and other major and primary government contracts. J. Kent’s staffing services may be found on the Government’s electronic ordering system, GSA Advantage!® and the GSA eLibrary.

J. Kent also meets the staffing and recruiting needs of employers in Denver and the Rocky Mountain region. Staffing services include: Retained Executive Search, Direct Hire, Temporary and Temp-to-Hire Staffing, Part-Time & Specialized Staffing (Events Staffing, Project Staffing, Senior Talent, and Intern Program Staffing), Payroll Services, and Skills Testing & Tutorials.

For more information, please contact J. Kent Gervasini, CPC, CSP, President at 303-777-7734, jkg@JKentStaffing.com or visit http://www.JKentStaffing.com.

Source: Congress.gov;  VA.gov; Veterans Choice Program


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